Delivery & Returns
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Free Delivery Across India
No matter where you want to take the delivery. We offer delivery all over India and it's free. Free delivery is applicable on order above a minimum threshold value. The threshold value may differ from time to time and may differ for prepaid and COD orders.
How Long will my order take?
We carry all our products in-house for immediate dispatches. We try to dispatch order(s) within 24 hours of order confirmation. Please allow 3-5 days from dispatch for delivery within India. In case orders get delayed or product is found to be out of stock. Our executive will contact you for providing the information and will try to retain you as our customer with the best in-hand service on offer.
Next Day Delivery
For Express Gifts or quick delivery requirements. You may get in touch with our Executive over phone. We have Next Day Delivery service in Major Metro Cities at a nominal extra cost. Express delivery charges will be confirmed over phone after consultation with the logistics partner. Please call or email us for Next Day Delivery.
Privacy & Safety
We value your privacy
We understand that our buyer wish to get private and safe deliveries. Steps taken for your privacy:
- Discreet Packaging of the product in an Envelope or Box.
- No Invoice attached to the Outer Cover. However, some states sale tax laws have mandated to attach required forms and invoices on the outside. In such states, we will abide by the law and will attach the invoice on outside along with the required state forms.
- Use of best in the Industry Courier companies like FedEx Priority, FirstFlight, eCom Express, DTDC, Delhivery, Indian Post (only for remote areas) etc.
- Well Sealed with No product Description on the outer cover. So no one other than the person who opens it may know what is inside the parcel. Details mentioned in the point two may be applicable.
- Option for Self Pickup from the Courier office near you. For the Customers not willing to receive parcel at their door, We may deliver to the nearest Courier company office for Self collection.
- When you shop from www.n-gal.com and select to pay online. We transfer you to a secured online transaction system under our SSL certified server where all your data is protected from any malicious hack and also we make sure that when we transfer to your banking, you share your data only with your bank and not us or any other third-part. Thus, fool proof secure transaction can be made and you get amazing N-Gal products delivered.
Returns & Exchange
We understand that in rare cases you may not like what you bought, face fitting/sizing issues or would like to exchange what you bought with some other product from us. For this:
- Pack the product(s) properly and return it to our specified address on Contact us page. Make sure it is not used but just tried and must be in resell-able condition.
- Now Login to your account and go to the order summary page. Please select the order and click on the Returns Icon next to the product you want to return. Now create a return request by filling in the return form or you may call us on 1800 3000 6425 - 1800 3000 NGAL to open a returns request from our end. Please note that we will need your order number and product item code to open a returns request.
- Once you have opened a returns request, make sure it is returned within 15 days from the receipt of the products at your address.
- In case of Size issues, we'll resend you a large or small size as required on receipt of the returned parcel, if available.
- In case of damaged product from our end, we'll exchange it with a new one but only if either customer mail us pictures of damaged/defective product on firstname.lastname@example.org or after receiving the returning product back in our warehouse.
- In special cases of non availability of the product, we will offer Refund for the Product to your N-Gal member account as a Gift Certificate so you may redeem it in your next purchase.
- Please note that Cash refund to bank account or refund by cheque is only offered if we are unable to fulfill an order made by the customer or if we lack in fulfilling customer need. This usually depends on different cases and it can be discussed with the customer as applied.
**Imp Note: Lingerie items such as G-Strings, Panties, Thongs, Stockings, Pasties and Garters are not accepted in return as per standard online shopping terms. So please make sure to check the correct size before placing the order. If you need any help our customer support will be happy to help.
***Note: The courier charges are refunded in special scenarios only:
- if the product is defective.
- if wrong product is dispatched from our warehouse.
- we will refund maximum of Rs.75/- courier charges for any of the cases mentioned above. Under no other circumstances the courier charges will be refunded.
- reverse pickup is available only in few select cities, which will be informed by the customer care representative after confirmation from the logistics partner. Reverse pickup is at the sole discretion of the courier company, so we may request you to courier the products back.